Last updated: 30 September 2026

Calene Atelier is a trade-only platform, and our collections are made to order. This page summarises how our Terms & Conditions apply to cancellations, returns and delivery claims. If anything on this page differs from the Terms & Conditions, the Terms & Conditions apply.

Made to order and final sale

  • All products offered through Calene Atelier are made to order unless otherwise specified. Each piece is produced specifically for the client, based on the selected materials, finishes, dimensions and configurations.
  • All products are final sale.
  • Returns are not accepted for customized products, made-to-order items, approved material selections or international special orders.
  • Orders enter production upon payment confirmation, approval of specifications and final material selections. Once production has begun, orders may not be canceled, modified, exchanged or returned.
  • Clients are responsible for reviewing and approving all specifications before order confirmation. Please verify all dimensions, specifications, finishes and product details before purchase.

Natural variations

Many of our products are handcrafted. Variations in wood grain, marble and stone movement, fabric texture, leather markings, color tone, artisanal finishes and dimensions are natural characteristics and are not considered defects. Material and finish samples are general representations, and slight variations between samples and final production may occur. Natural material variations, minor artisanal inconsistencies and normal wear are not considered defects.

Inspection and damage claims

All shipments must be inspected immediately upon delivery. Any visible damage, missing items or packaging concerns must be:

  • noted on the delivery receipt;
  • photographed; and
  • reported to us in writing within 48 hours of delivery.

Failure to report damage within this timeframe may affect claim eligibility. Please keep all original packaging materials until your claim is resolved.

Contact us

For questions about an order, or to report a delivery issue, email trade@calene-atelier.com. Please include your order number and, for a delivery claim, your photographs and a copy of the delivery receipt.